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- I just wanted to thank you for the kindness and great service y'all gave us. While on vacation in your great state we had car trouble....y'all got us running again and back to our vacation. Even loaned us a car to go get something to eat. My hat is off to each of you for great service....your kindness meant so much. Thanks again!
Donald & Patricia Faucette, Haw River, NC
- We are writing...to express our gratitude towards the people we encountered and the treatment we recently received at Thomas-Hill-Burgin. We are from Winchester, Virginia and vacation to Pigeon Forge nearly every summer. This year...we had van trouble on the morning we were heading home....We were greeted with a smile and surprised that you began working on our van immediately....We sincerely appreciate the friendliness and helpfulness we received...and would especially like to thank Mr. Lovelady and Mr. Duncan. We only wish that we had a dealership as kind, honest, and harworking as yours closer to our home!
Ron, Mary, & Heather Lee
- I wanted to let you know how happy you have made me and my two little girls. You helped me purchase a 2006 Van and that is something I've wanted for a few years now. I definitely want to say thank you very much to Paul Qualls...he spent so much time ...making sure the vehicle and payment he found were perfect for me....he hit a home run in my opinion. I will refer all my friends to you guys.
Thank you.
Natasha Mullins, Sevierville TN
- While traveling through Tennessee on vacation, my husband and I encountered trouble with the rear brakes on our Dodge Ram 3500 Dually. We had the pleasure of speaking with John McClure in your service department---he said to head on over and he would do his best to get the truck looked at when we arrived....I just wanted to let you know how much we appreciated all that your employees did for us to get us back on the road in less than 24 hours. A very special thank you goes out to John McClure, Jeff Nichols and Buddy Garland for helping us out with all our needs.
Becky Schifano, Hackettstown NJ
- We purchased a van from you yesterday and I wanted to let you know how much we appreciated your helpfulness, courtesy and overall desire to help us find the vehicle we wanted. The salesman we had was very helpful and knowledgeabe and Cougar was also very heplpful...we just wanted you to know how we enjoyed the car buying experience.
Steve & Pat Johnston, Knoxville TN
- ON OUR RECENT VACATION TRIP TO YOUR AREA OVER THE THANKSGIVING HOLIDAYS WE EXPERIENCED AN UNFORTUNATE VEHICLE PROBLEM...I WANTED TO TAKE TIME TO SAY THANK-YOU FOR THE REPAIRS YOU MADE ON OUR DODGE VAN...THANK JEFF AND SIMON FOR THEIR ASSISTANCE. THESE GUYS WERE FANTASTIC AND MADE OUR TRIP FROM NC A GOOD MEMORABLE ONE...THANKS A BUNCH..
W A Watson, White Lake NC
- The staff at Thomas-Hill-Burgin were extremely polite and made every effort to accomadate me in the purchase of this vehicle....everyone to be commended.
Gary Jones, Rockford TN
- I just wanted to say how pleased we are with our recent purchase of a 2005 Dodge Grand Caravan. As you know, I am a repeat customer, and as far as we are concerned, we will be life long customers......Over the years, we have been extremely pleased with our relationship with Thomas-Hill-Burgin. From the minute we walk on the lot to the times we've come in for service, Thomas-Hill-Burgin has made it clear that we are important to them and not just another sale. Give Andy Payne and Steven Brooks a pat on the back and a steak supper for being great at what they do and taking care of us so well.
David Yardley, Knoxville TN
- ...I just wanted to take a quick moment to let you know of my car buying experience, yesterday, in your establishment. I worked with a Mr. Reece Bradley and can say, without a doubt, that I had the best car buying experience in my life. He was very diligent in assisting me throughout the day. I did end up buying an automobile and am also very pleased with that purchase. [If] Mr. Bradley is typical of the other employees you have at Thomas-Hill-Burgin, you will always have a very successful business.
Robert Pass, Corryton TN
- My family and I were on vacation in Pigeon Forge over the Easter Holidays when our check engine light came on. Being over 500 miles from home, I was concerned.......your mechanic diagnosed a broken valve spring. I have never been treated as kind and looked after so well by any other dealership in my life....... Thank you so much and please praise Jeff Nichols and your wonderful service department for us.
Art Elliott, Jessup MD
- In April of 2004 my husband Gary and I bought a used 1997 Dodge Ram 1500 at your dealership. We were treated with much respect and kindness.
In April of 2005, I was looking for a vehicle myself. We went again to Thomas-Hill-Burgin; the salesman Gery Dingman dealt with me, not my husband, when he found I wanted a truck. After all, it was going to be my truck, not Gary's. I was treated with respect. Most salesman do not want to listen to a woman, but Gery did. Everyone there was nice to me and my husband. Our next vehicle will definitely come from your dealership. Thanks to everyone involved in our buying experiences. We both love our trucks!
Gary and Ann Bridges, White Pine Tennessee
- I VISITED YOUR ESTABLISHMENT TWO WEEKS AGO WITH THE INTENTION OF "JUST LOOKING."....I ONLY INSPECTED AND DROVE ONE VEHICLE, A 2002 FORD F150 PICKUP TRUCK WHICH NOW SITS IN MY DRIVEWAY. NEVER HAVE I HAD A MORE PLEASANT EXPERIENCE WITH A DEALER THAN I HAD WITH THOMAS-HILL-BURGIN...I AM LEFT WITH A FEELING THAT I AM DEALING WITH A COMPANY AND WITH PEOPLE THAT ARE BOTH HONEST AND SINCERE...
John Douglas, Knoxville TN
- My husband and I just bought a new 2005 Dodge Durango Limited last weekend (May 14). We are from Kentucky and were visiting family in the area and just stopped in to check out the Durango on the lot-not planning on purchasing. The sales staff, particularly Marty Hutchens, were very helpful and gave us such a good deal and good service that we drove home in our new Durango. Thank you for being an honest dealership. We plan on checking with Thomas-Hill-Burgin and Marty for each new car!
Chris and Nicole Randall, Cave City Kentucky
- A few weeks ago, my wife and I were in the midst of our drive from Maine to Colorado...when our 1997 Chrysler Sebring over heated in the middle of the national park. By the time we found your dealership and limped in, it was five o'clock. We fully expected to be "stuck" there...John Mcclure said not to worry, he would have his crew look at it. The mechanic promptly diagnosed the problem and said since he didn't have the part, would pick it up on his way in to work the next morning.
All were good to their word. We were most happy to have the problem fixed and to be able to continue our trip. Both John and the mechanic made us feel like we were their most important customer, even though we were from out of state.
You have good people working for you. It is most noticeable and appreciated.
Thanks to all.
The Nelsons, Franktown, Colorado
- "Just wanted to drop you a line and let you know how much I appreciate the excellent customer service which your dealership provides. I recently relocated to the area...and have become well acquainted with your parts and service departments. This past weekend when I stopped by for a routine oil change I mentioned that my brake light had been coming on...it was discovered that I needed new brakes. It was a good thing it was discovered in time, otherwise it could have been serious. Since I had to wait I decided I would just walk up Route 66 and do a little shopping...I hadn't gotten very far when here comes Ms Gonzales (one of the Salespeople) to give me a lift, insisiting that I give her a call when I was ready to come back to pick up my car...which was ready much earlier than promised. Now that is what I call customer service! Keep up the good work!"
Debbie J Dynak, Sevierville, TN
- I WAS AT YOUR DEALERSHIP IN OCTOBER AND BOUGHT A 1998 CHEVY PICK UP WHILE ON VACATION. I WANT TO THANK YOU FOR YOUR TREATMENT OF MY WIFE AND MYSELF...WE WERE HANDLED WITH RESPECT. THANKS AGAIN! BELIEVE IT OR NOT, WE WILL BE IN THE MARKET FOR A CAR THIS FALL AND WILL CONSIDER YOUR DEALERSHIP FIRST...EVEN THOUGH WE LIVE IN OHIO!
GARY PETRY, SIDNEY, OH
- "I recently purchased a new truck from Thomas-Hill-Burgin. They gave me the best deal of any dealership in East Tennessee, and I love the service they have given me since I purchased the truck. I will continue to purchase my vehicles from them."
John Brackins. Sevierville, TN
- I JUST PURCHASED A 2004 NEON AND I HAVE TO SAY THAT IS WAS A VERY PLEASURABLE EXPERIENCE. TIM BOBO IS A GREAT SALESMAN. IF I PURCHASE A AUTOMOBILE IN THE FUTURE, I WILL DEFINITELY COME BACK TO YOUR DEALERSHIP!
THANKS, TIM!
TERESA LINDSEY, NEWPORT TN
- I was on vacation in Pigeon Forge when the Chrysler van I was driving developed problems with the windshield wipers. Being on vacation, I was in no mood to have to wait to get the vehicle repaired, and I was worried about the cost. I called your service department and an appointment was made for 1:00pm. I came to your service department, and to my surprise, I was taken right in at 12:45. I was greeted by Jim Blandino and Travis Durden. I explained to them that I was on vacation and short on time and $$$$. The work was under warranty, the vehicle was repaired and I was back on vacation within 1 hour! These two men are definitely an asset to your company. The way I was treated by them kept me from having a bad vacation.....keep up the good work.
Bill Rule, Naples Florida
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